Frequently Asked Questions
Discover everything you need to know about bringing timeless elegance into your home.
What is the typical delivery timeframe for furniture orders?
Standard delivery for our curated furniture collections typically takes 7-14 business days. For larger heirlooms and white-glove delivery items, please allow up to 21 business days for specialized handling and setup.
Do you offer international shipping for home decor?
Yes, Chateau de Chaumont ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of your order.
What is your return policy for home accents?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress.
Are your materials sustainably sourced?
We pride ourselves on quality and ethics. The majority of our wooden furniture is crafted from FSC-certified timber, and our textiles are sourced from artisanal partners who prioritize sustainable production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.